Thorold pet licensing

Why licence?

In accordance with local laws, pet licences are mandatory in the City of Thorold. In fact, licences are mandatory in nearly every community across North America. Why? Because licences help keep pets and the communities they live in safe. DocuPet was brought on board to simplify and improve pet licensing to benefit not only pet owners like you, but the entire community. DocuPet makes it easy for the City of Thorold to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.

How to licence

Online

The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload any necessary documents, process your licence registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it’s super easy!

Renew my pet's licence

My pet has a licence, but it has expired or will very soon.

Renew now

License a pet for the first time

I've never licensed a pet with the City of Thorold before.

License now

In-person

In person licensing is available at the following location(s) however it’s important to know you will still receive your tag in the mail:

Don’t forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

Thorold City Hall
3540 Schmon Pkwy, Thorold, ON L2V 4A7

Mail

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.

Pet licence form

Download Application Form

Phone

If you're unable to complete your pet's licence online, you can contact our Customer Care team for assistance. Please note that licences are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
We can accept credit cards and Visa/Mastercard debit cards for payment.

DocuPet Customer Care: 1-855-249-1370
Hours of Operation:
Monday-Saturday: 9:00 AM - 9:00 PM EDT (excluding holidays)
Sunday: 11:00 AM - 7:00 PM EDT

Licence fees & details

Pet licences are required for all dogs living in the City of Thorold. They must be renewed every year prior to December 31st. You will receive reminders from us about upcoming licence expirations via mail, phone, and email.

Dog Licences
Dog Licences	Nov 1 - Dec 31(for Following Year)	Jan 1 - Dec 31(for Current Year)
Non-Spayed/Neutered Dog	$50.00	$60.00
Spayed/Neutered Dog	$25.00	$35.00
New Puppy (under 6 mos.)	$25.00	$25.00

A replacement tag is available for a $2.00 fee.
Licence fees vary based on the spay/neuter status of your pet.
When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.
A fine up to $100 may be charged for failing to comply.
In accordance with the City of Thorold’s Animal Control By-law, no person shall keep on his or her premises more than three (3) dogs over twenty (20) weeks of age. As a result, no person will be able to license more than 3 dogs per property. Please contact the City of Thorold if you have questions.
Late fees come into effect as of January 1st.

Frequently asked questions

LICENSING OPTIONS, DATES, AND LOCATIONS

I need a kennel license, what do I do?

Please visit the City of Thorold in person as kennel licensing is not processed through DocuPet. They are located at 3540 Schmon Pkwy. in Thorold.

What is the refund policy on licences?

No refunds are provided on licences purchased regardless of circumstances.

Do licences need to be renewed annually?

Licences are required to be renewed prior to the expiration date each year.

Where can I license in person?

You may license in person at Thorold City Hall at 3540 Schmon Pkwy. in Thorold.

I licensed at a third party location like a pet store or vet's office, why don't you have my record?

Partners typically receive licensing records from third party locations on a monthly basis. Once the licensing records have been picked up a member of your community's licensing team will upload the license record within 14 business days. Please reach out to your community directly to check on the status if you purchased a license and don't see the records reflected in your online account within 60 days of the purchase date.

FEES AND FINES

Is there a discount for licensing multiple pets?

No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.

My pet qualifies for the service animal rate. What do I do?

Please visit the City of Thorold in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.

Can I receive a seniors discount?

There are no senior rates to license your pet.

What is the fine for not licensing a pet?

A fine up to $100 may be charged for failing to comply.

What is the processing fee?

For all online orders a processing fee is applied on licence purchases at a rate of $2.00 per licence.

What is the fee for licensing?

Visit this page for licensing options and fees.

My pet has been designated as a dangerous dog and needs to pay a special rate. What do I do?

Please visit the City of Thorold in person if you are qualifying for this rate for the first time. They are located at 3540 Schmon Pkwy. in Thorold. Once the team there verifies your designation you will be able to renew online in future years.

PET INFORMATION AND PROFILES

Does my licence transfer if I am moving?

If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current licence may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.

MUNICIPAL INFORMATION AND BYLAWS

Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)

Please get in touch with the City of Thorold's animal control provider, Lincoln County Humane Society at 905-682-0767.

Where can I find information about the pet licensing bylaw?

Visit this page for information on licensing bylaws.

Are there any restricted breeds?

Unless your dog was obtained prior to DOLA coming into place, the following breeds are banned: Pit Bull Terriers, Staffordshire Bull Terriers, American Staffordshire Terriers, and American Pit Bull Terriers.

HELP DESK

Still have a question that you have not been able to answer?

Visit our DocuPet Help Desk for more information.